Privacy Policy

Effective Date: 3 September 2026

At Travocycle, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Travocycle collects, uses, stores and protects information when you visit our website, make an enquiry, book a travel service, use our services or interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. About Travocycle

Travocycle is a travel and tour operations company providing travel planning, accommodation, transportation, sightseeing, activities and related travel services.

Our operations involve coordination between customers, our internal team, and our hotels, drivers, activity providers and other service partners. Certain information may therefore need to be shared with relevant partners to successfully deliver your trip.

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name

• Mobile number

• Email address

• Address or city

• Date of birth or age, where required for a service

• Identification or travel-document information where legally or operationally required

• Emergency contact information

• Passenger or traveller details

Booking & Travel Information

• Destination and travel dates

• Number of travellers

• Hotel and room requirements

• Transportation requirements

• Flight or other travel details

• Sightseeing and activity preferences

• Special travel requirements

• Booking, itinerary and service information

Payment Information

We may collect information relating to payments, including:

• Amount paid

• Payment date

• Payment method

• Transaction/reference number

• Payment confirmation or supporting documents

Travocycle may use third-party payment providers. We generally do not store complete card, banking or other sensitive payment credentials unless specifically required and lawfully permitted.

Device & Website Information

When you use our website, we may automatically receive certain technical information, such as:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Approximate usage information

• Cookies and similar technologies

3. Location Information

Certain Travocycle services may use location information for on-ground travel operations, safety, coordination and live trip monitoring.

Where location tracking is enabled, we may collect information such as:

• Device location

• Latitude and longitude

• Date and time

• Location accuracy

• Speed or direction, where available

• Route or journey history

Location tracking will be activated only where the required permission or authorization has been obtained.

Location information may be shared with authorized Travocycle personnel or relevant parties where necessary for operating the trip.

You may be able to disable location access through your device or application settings, subject to the effect this may have on services that require location information.

4. How We Use Your Information

We may use your information to:

• Process enquiries and bookings

• Prepare and manage itineraries

• Arrange hotels, transportation, activities and other services

• Coordinate with drivers, hotels and service providers

• Process and verify payments

• Provide customer support

• Communicate booking updates and important travel information

• Manage on-ground tour operations

• Provide live location or trip-monitoring features where enabled

• Improve our services, website and technology

• Prevent fraud, misuse or unauthorized activity

• Meet legal, regulatory and contractual requirements

• Send promotional or marketing communications where permitted

5. Sharing of Information

Travocycle does not sell your personal information to third parties.

We may share relevant information with trusted parties when necessary to provide or operate our services, including:

• Hotels and accommodation providers

• Drivers and transportation providers

• Activity and sightseeing providers

• Airlines or other travel service providers

• Tour coordinators and on-ground representatives

• Payment service providers

• Technology, hosting and software service providers

• Professional, legal or regulatory authorities where required

We aim to share only information that is reasonably necessary for the relevant purpose.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

You may control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

7. Communications

We may contact you through phone calls, SMS, email, WhatsApp or other permitted communication channels regarding:

• Enquiries

• Booking confirmations

• Payments

• Itinerary changes

• Travel updates

• Operational or emergency information

• Customer support

Where permitted by applicable law, we may also send promotional communications. You may request to stop receiving marketing communications.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal obligations.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of information where applicable

• Withdraw consent where processing is based on consent

• Request information regarding how your data is being processed

• Raise a privacy-related complaint or grievance

Requests may be made using the contact details provided below.

11. Third-Party Services

Our website or services may contain links, integrations or services provided by third parties.

Travocycle is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing the privacy policies of those providers before sharing information with them.

12. Children's Privacy

Our services are intended for general users and travellers. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Where information relating to a minor is required for a legitimate travel purpose, it should be provided by or with the involvement of the child's parent or lawful guardian, as applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised effective date.

14. Contact Us

If you have questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Travocycle
Website: www.travocycle.com
Email: info@travocycle.com
Phone: 9403893856

We will make reasonable efforts to respond to privacy-related requests within the timeframe required under applicable law.

Travocycle — Travel, Connected.